We want to make it easy for you to return items bought online
through Creative Supports, Inc.
Within 30 days of receipt of your shipment you may return or exchange
any unused items in the original
packaging and in saleable condition.
Please note:
- Software, videos and audio products can only be exchanged
for the same title once opened. Un-opened software, video or
audio products may be returned or exchanged.
- Shipping fees are non-refundable, unless the product is found
to be defective.
- Any installation and set-up fees are non-refundable.
- Shipping costs are the responsibility of the customer unless
the item is damaged or defective.
- Additional restrictions apply to Special Orders.
How to Return or Exchange Items
- Please contact Creative Supports,
Inc. for a return authorization (RA). You will need to
provide the item description, order number and date, and reason
for return.
Note: You can find the contact information for Creative
Supports, Inc., and the necessary order and item information,
on the packing slip that accompanied your order.
- Wrap the package securely, using the original packing material
if possible and ship to Creative Supports,
Inc. Please be sure to write the RA Number on the outside
of the package.
- For your protection, we recommend that you insure your return
shipment and use a carrier (such as UPS) that provides shipment
tracking information. Creative Supports,
Inc. cannot be responsible for lost or misdirected returns.
Canceling an Order
If you need to cancel an order, please contact customer service
at Creative Supports, Inc. shown
in your confirmation e-mail by phone as soon as possible.
The team at Creative Supports, Inc.
works hard to process and ship your order quickly. We will do
all we can to stop the item(s) from being shipped, but please
understand that there is no guarantee that we will be able to
stop it in time.
Special Orders
Some items are special order products and are designated as such
on the web site.
These non-stock items are ordered on a per-customer basis and
are therefore subject to a 30% restocking fee when returned. Special
orders may be cancelled within the first 24 hours of placing your
order by calling Creative Supports, Inc.
After 24 hours, cancellations are subject to a 30% restocking
fee.
Please note that personalized items, custom sized items, made
to order items, and fabric yardage may not be cancelled, returned
or exchanged.
Defective Product
If you receive a product from Creative
Supports, Inc. that is defective, you must inform them
within 10 days of receipt. Our customer service representative
will provide further directions for returning or exchanging the
item.
Damaged Product
Carefully examine each box for damage. This includes tears in
the boxes, crushed corners or edges, dents, open, or wet boxes,
etc. Please be sure to write down all exceptions in the UPS delivery
receipt book or have the driver make the notations.
If you receive an item that is or appears to be damaged in shipment,
you must notify UPS and Creative Supports,
Inc. immediately. Please keep all packing and shipping
cartons and materials while awaiting instructions for return or
replacement.
Warranty Repairs / Returns
Please contact Creative Supports, Inc.
directly if you have a warranty repair or return issue.
Time Needed for Credit and Return
Please allow approximately 10 business days for Creative
Supports, Inc. to process your return or exchange. If you
are exchanging or returning an item purchased for you as a gift,
please contact Creative Supports, Inc.
for instructions on receiving a merchandise credit. Refunds will
only be applied to the credit card used to make your purchase.
In the event you made your purchase by check, your refund by check
may require 10 business days for processing.
